Frequently Asked Questions
Everything you need to know about your musical instrument purchase.
What are your delivery options for large items like digital pianos?
We offer specialized courier services for large instruments. For digital pianos and keyboards, we provide standard doorstep delivery as well as a 'Premium Home Installation' service where our experts assemble the instrument in your room of choice.
Do you offer a warranty on electronic instruments?
Yes, all new electronic instruments come with a minimum 12-month manufacturer warranty. Many of our premium brands, such as Yamaha, Roland, and Kawai, offer extended warranties of up to 5 or 10 years upon registration.
Can I return a product if I am not satisfied?
We offer a 14-day 'no-quibble' return policy for online orders. If you are not completely satisfied with your purchase, you can return it in its original packaging and condition for a full refund or exchange.
Do you offer finance or payment plans?
Yes, we provide several flexible finance options, including 0% interest-free credit on qualifying products. You can apply for finance directly at the checkout or speak to our team for more details.
Are instruments tested before they are shipped?
Absolutely. Our technical team performs a multi-point quality check on all high-end electronic instruments and synthesizers to ensure they are updated to the latest firmware and are in perfect working order before leaving our warehouse.
Can I trade in my old keyboard for a new model?
We offer a competitive part-exchange program. Simply provide us with the details of your current instrument, and we can provide a valuation to be used as credit toward your next purchase from Bonners Music.